Los Panchos Restaurant - Pleasant Hill

Love love the ground beef tacos and shredded chicken tacos. Also had the cheesy enchilada, tamale without the sauce and chili releno was delicious. Plenty of parking, clean interior and exterior, friendly staff. The only thing is the enchiladas and chili releno both spilled and the paper bag is soaked and it was quite messy. I kept it still but the sauce still spilled. Besides that, love this place and everything I’ve ordered from Los Panchos has been terrific. Also, they keep the restaurant so clean, I picked up to go and all the employees were so hard working!! Oh, they have the best bean dip with cheese and chips. Cheers! 🌮🌯🫔 🍛 ******************************* Addendum- Chicken tortilla soup- 5 *

We used to frequent this restaurant on Pacheco and loved the food and service. It’s been a while so we decided to treat ourselves last night. I ordered online and added a tip for service, unfortunately service was not what I expected. They had three lines and greeters on each line. It was busy, but when everyone was served but me, I was patient and kept waiting in line with my son for about 20 minutes. Finally, the lady at the order line asked if I needed help. I told her I ordered online and she grabbed the bag of food sitting on a rack that was there the whole time I was waiting. I felt underneath the bag which was cold but decided not to complain. I went home and discovered 4 missing tacos. I called and the person on the line asked if I wanted a refund or tacos. I told her my family expects their dinner I ordered and would like the tacos. I drove 15 minutes back to their restaurant to pick up my missing order. When I get there, I tell them I’m here to pick up my tacos and the lady says “would you like a bean dip or something?”. No apology! No “sorry for your inconvenience after spending $88 for dinner for the family!”Very disappointing with their service! Reminder to self “Never Tip Online!”. We won’t be going back anytime soon!

I used to go all the time when they were on Pacheco blvd. I finally went to the new location and got my normal. I am not sure what they changed but its not the same.. the burrito had super running beans and it reminded me of a taco bell bean and cheese burrito. I will try to give them one more chance but it is not in a good location as I used to stop on my commute home.